Meet the team of the industry leading virtual assistant company - LiveLink

LiveLink Resource, Virtual Assistant agency UK

Dianne Ashcroft
Managing Director
Lane Ends Podiatry

Who are LiveLink?

We are premium virtual assistants specialising in specific areas such as healthcare and hospitality.

Our team is made up of experienced professionals in these sectors. We don’t just employ anyone with a phone like other virtual assistant companies, we handpick all our staff to make sure we have the best support for our clients.

We are not your average run-of-the-mill outsourcing team, we are different, we are better, and we will help your business grow.

Come and meet the team that make LiveLink who they are:

Who are LiveLink

Meet the team

To find out a little more about the team hit the play button

Wendy Norman - Managing Director - LiveLink Virtual Assistants

Wendy Norman
Managing Director

“I LOVE people.  I’m a positive kind of gal and believe in collaboration and co-operation.

My career path was pretty strange. Navy to Hotel Manager to NHS Governance.  In 2011, LiveLink was born.

My two cats, Mad Mary and Lady Grace of Norwich allow me to share their home in the beautiful City of Norwich.

I’m an RA Warrior (Rheumatoid Arthritis). I’ll always give away my last Rolo”


Carrie Smith - Associate Virtual Assistant - LiveLink Virtual Assistants

Carrie Smith
Associate Virtual Assistant

“I’m Carrie and my career began in customer service roles. After graduating I became a Reception & Reservations Manager in a boutique hotel, then moved on to writing creative copy for a global digital media company.
I have been with LiveLink since the start of 2017 and since completing a marketing MBA I returned to LiveLink as a contractor in 2024. I love producing unique ideas to help boost your business and generate repeat custom, as well as tailoring our services to provide you with the best possible ROI.”
Jenn Els - Assistant to Wendy - LiveLink Virtual Assistants

Jenn Els
Assistant to Wendy

“Hello, I’m Jenn and have been a ‘Linkette’ at Live Link Resource since March 2020.
The majority of my career has always been heavily involved with customer service, from the research side and analysis, to direct customer communication.
My previous roles have given me the knowledge, experience and understanding of versatility, necessary to gain the greatest successes out of my work.
I relish the opportunity to take on any challenge. There
is no job to small or problem unsolvable, in order to create a friendly, valuable and helpful working alliance, for our customers”.

Estelle Hardy - Executive Virtual Assistant / QA - LiveLink Virtual Assistants

Estelle Hardy
Executive Virtual Assistant / QA

Hi, I’m Estelle. I joined LiveLink in October 2020. I have spent the majority of my working life within the Administrative sector, spending 14 years as a Personal Assistant. I have also been employed within the Private Healthcare and Retail sectors too. This job has allowed me to liaise with customers on behalf of our clients on a daily basis, which I really enjoy. With my courteous, attentive manner, my aim is to put our clients and their customers at ease, with the knowledge their calls are being handled competently and efficiently.

Nadia Ayub - Virtual Assistant - LiveLink Virtual Assistants

Nadia Ayub
Virtual Assistant

My name is Nadia and I am one of the virtual assistants here at LiveLink. When I am not speaking to customers I enjoy time with my 2 young boys, that will include muddy trails, outdoor nature and long walks. Aside from that my hobbies are going out to different restaurants and trying new flavours. I also have a great passion for cooking and experimenting with different herbs and spices.

Niamh Mackey - Virtual Assistant - LiveLink Virtual Assistants

Niamh Mackey
Virtual Assistant

Hi, I’m Niamh. I joined LiveLink in March 2021 becoming a virtual assistant. When I am not working I am out and about travelling everywhere throughout Ireland and loving every minute!
I have worked 3 years in the retail industry and have ample ability to deal with a multitude of customer queries and problems and think quickly on my feet to solve any which my arise!
In my spare time you would find me hiding away in our gym or playing with animals.

Liz May - Virtual Assistant - LiveLink Virtual Assistants

Liz May
Virtual Assistant

Hi I’m Liz I am the newest member of the linkettes I started in May 2023.

I have over 25 years experience in customer services, complaints, sales and marketing. I am very empathetic and friendly and very much a people person. I have learnt over my career a smile and a friendly calm demeaner can solve any issue a customer may have. I am quick thinking and a good problem solver and will do any thing I can to make sure a customers needs are met.

In my spare time I like to fix things or go for walks in the country side.

Kiera Dean - Virtual Assistant - LiveLink Virtual Assistants

Kiera Dean
Virtual Assistant

Hello! I’m Kiera.

I have 15+ years of customer service experience starting at a family business as a child, which led to many different industries and fast-paced environments over the years. I’ve dealt with it all! I am a highly organised, detail-oriented, love to help people and love a good old chat! When I’m not working you’ll find me doing something creative, like making butterfly taxidermy frames, making jewellery, spending time out in nature, rain or shine! or trying to find a documentary about ancient history that I haven’t already seen.

Virtual assistant jobs uk

Virtual Assistants

We are always looking for the next talented virtual assistants to join our team.

Email us with your CV and why you would like to work at LiveLink and we will get straight back to you.

London Speech Therapy, LiveLink Case Study - About Us

Find out how we helped London Speech Therapy grow from 1 to 30 therapists in 3 years.

London Speech Therapy, LiveLink Case Study - About Us Read Case Study

Some of our happy clients

Physiotherapists Edinburgh Logo
Body Flow Osteopathy Logo
JettProof UK logo
London Speech Therapy Logo
The Dial House Reepham Logo
12 Great Reasons To Choose LiveLink

It’s like having been lucky enough to place an advert that attracted the very best talent and for that talent to be super happy to be working for our business

Steve Rushton - Managing Director - Net Effect, LiveLink client

Steve Rushton - Managing Director

Want to join them?

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We want to understand your business

Find out how a LiveLink virtual assistant can help grow your business by booking a free 30 minute consultation today.

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