Meet the LiveLink team | The number 1 place for virtual reception

Wendy Norman

I’m Wendy and I’m the boss (allegedly!). I started my career in top quality hotels in management roles. After 12 years, life took a different course and I made a career change to work in NHS Primary Care for 5 years coordinating the Norfolk health chief executives group and also as the integrated governance coordinator.

In 2011, I decided to take a leap of faith and set up LiveLink working from my spare room. Now, we are a fantastic team working in a beautiful airy office in Norwich and we laugh – a lot!

Favourite song: When Doves Cry, Prince

Favourite film: Schindlers List or anything Hitchcock

Favourite food: Cheese, champagne, champagne, champagne

Superpower: Spreading happiness to everyone

Dislikes: Coriander, Rocket and Honey

Sarah Seaman

My name is Sarah and with over 30 years’ experience in customer service, whether as a waitress, legal secretary, personal injury client liaison officer, executive assistant, administrator or IT support, I love talking to and helping people; finding answers to their questions and solutions to their suggestions. Whether it’s setting up phone lines, creating recordings to greet customers or answering your calls, I have a wealth of expertise in being the ‘voice of the company’, making every effort to represent you at your best where a smile down the phone goes a long way to achieving your aims.

Favourite song: You’re wondering now (All versions thereof)

Favourite film: Grosse Point Blank

Favourite food: Chocolate in all its glorious forms

My Super Power: Making folk laugh, whether intentional or not.

Dislikes: A deliberate lack of manners

Carrie Beth Smith

My name is Carrie and my customer service career began working as a waitress, sales assistant and bartender before finishing university and becoming a reception and reservations manager in a boutique hotel. I am skilled in providing excellent customer service (by phone, email, and live chat) and ensuring the customer has a positive experience. I am always friendly and happy to help with any queries they may have as I know just how important repeat custom is to your business.

Favourite Film: Too many to list (but a Marvel movie geek!)

Favourite food: Falafel

Super Power: Baking in large quantities

Favourite song: Anything I can sing to

Really dislike: Spelling errors

Farah Smew

I am the newest member of the team. I come from a banking and marketing background and started with LiveLink in 2017.

Favourite film: The Hundred Year Old Man Who Climbed Out Of A Window And Disappeared

Favourite food: Cheese

Superpower: Dyslexic Superpowers

Favourite music: Anything by Mozart

Dislikes: Hot weather

David Vincent-Pryke

My name is David, I’m known around the office as Mr Memory and can usually be found spurting random facts and trivia about an array of topics. Previously I have worked in sale and retention which explains why I can speak for eternity or at least that’s what feels like.

Favourite song: Adele, Rolling in the deep

Favourite film: Oceans 11

Favourite film: Anything with chocolate

Superpower: Talking at the speed of light

Dislikes: Sad faces