I’m Wendy! I wanted to write a little a bit about who we are and why I started LiveLink and healthcare virtual reception.
An idea came into my head in 2008 when I was still working in NHS Governance (square peg in a round hole comes to mind). I was continually frustrated with the NHS, particularly in its communication with patients. I thought I could single-handedly improve how patients are treated, spoken to and written to and that was my mission.
I formed LiveLink where I strive every day to improve how private healthcare is delivered. Not the clinical side, but the business processes, systems and crucially, the patient journey.
Before working in the NHS, I had a completely different career. I worked in 4 and 5 star hotels in front of house management and my customer service skills are pretty tip-top. I realised that I could combine my NHS experience with my knowledge of customer service to help other people.
I started LiveLink over 6 years ago. Three years ago I decided to commit to supporting private health clinics. To support their growth and expansion. I love nothing more than seeing a clinic get busier and busier. Happy patients and happy clinic owner means happy me!
I have a fantastic team. Sarah, Carrie, David and Heather. We are all totally committed to supporting you. We will do everything humanly possible to wow you and your patients. We all have several years experience of supporting private health clinics. We work with osteopaths, physiotherapists, chiropractors, acupuncturists, travel health nurses, psychologists, aesthetic medicine and speech and language therapists. Still not sure? Take a look at what some of our clients say about us.
If you don’t have a clinical system, we can help you choose one that works for your clinic. We work with Cliniko, PPS, TM3, Write Upp, Practice Pal, Pabau and many more. We will do the hard work so that you don’t have to.