I’m Wendy! I wanted to write a little a bit about who we are and why I started LiveLink and healthcare virtual reception.
An idea came into my head in 2008 when I was still working in NHS Governance (square peg in a round hole comes to mind). I was continually frustrated with patient communication – or lack of it. I thought I could single-handedly improve how patients are treated, spoken to and written to. That was my mission.
LiveLink started in 2011 and every day I strive to improve how private healthcare is delivered. Not the clinical side, but the business processes, systems and crucially, the patient journey and how the patient feels when they call.
Before working in the NHS, I had a completely different career. My career started by working in 4 and 5 star hotels in front of house management and my customer service skills are pretty tip-top. Realising that that I could combine my NHS experience with my knowledge of customer service to help other people was my starting point with LiveLink.
Three years ago I decided to commit to supporting private health clinics. To support their growth and expansion. I love nothing more than seeing a clinic get busier and busier. Happy patients and happy clinic owner means happy me!
The team is fantastic! Sarah, Carrie, David and Farah. We are all totally committed to supporting you. We will do everything humanly possible to wow you and your patients. We all have several years experience of supporting private health clinics. We work with osteopaths, physiotherapists, chiropractors, acupuncturists, travel health nurses, psychologists, aesthetic medicine and speech and language therapists. We all hold a current DBS certificate. Still not sure? Take a lookat what some of our clients say about us.
If you don’t have a clinical system, we can help you choose one that works for your clinic. We work with Cliniko, PPS, TM3, Jane system, Schedul, Versum, Write Upp, Practice Pal, Pabau and many more. We will do the hard work so that you don’t have to.