When Your Outsourcing Costs Go Up – And Why That’s A Good Thing

Written by LiveLink
February 12th 2025

Why Your Outsourcing Costs Are Going Up 

When you first decided to outsource part of your workload, it was probably a big step. Maybe you were feeling overwhelmed, juggling too many tasks, or just knew that in order to grow, you needed to bring in help. So, you took the plunge. You found the right partner, handed over the tasks that were draining your time, and suddenly, you had breathing space.

Fast forward a few months, and something interesting has happened. Your business has grown. You’re seeing more clients, making more sales, and bringing in more revenue. But along with that, you’ve also noticed something else—your invoices from the company you outsourced to have increased.

At first glance, that might feel like a bit of a sting. You might even find yourself wondering: Why am I paying more? After all, outsourcing was meant to make things easier, not add extra costs, right?

Actually, that increase in your invoice is a positive sign—it means things are working. Let’s explore why that’s happening and why it’s actually something to be embraced rather than feared.

Your Growth = More Work

When you started outsourcing, you handed over a certain amount of work. But as your business has expanded, so too has the workload that needs to be handled. Whether that’s more customer enquiries, more appointments to schedule, more admin to manage, or more marketing campaigns to run—there’s simply more happening.

And that’s fantastic! It’s proof that your business is thriving. The fact that your bill has gone up means your business is moving in the right direction. If your invoice had stayed exactly the same six months down the line, that might actually be more concerning—it would mean your business hadn’t grown at all.

The ‘I Don’t Want to Pay More’ Mindset

It’s completely understandable to feel hesitant about rising costs. As business owners, we’re always told to watch our expenses, and there’s often a knee-jerk reaction to keep costs as low as possible. But when you look at it from a different perspective, the increase in your bill isn’t an expense—it’s an investment.

Think about it this way-would you be able to manage the extra work yourself while still growing your business? Probably not, or at least not without making some serious compromises on quality, efficiency, or your own well-being.

And if your revenue has increased as a direct result of outsourcing, then your profits have likely increased too. The extra you’re paying out is proportional to your growth, not an unnecessary drain.

The True Value of Outsourcing

One of the biggest advantages of outsourcing is that it allows you to scale without the risks and commitments of hiring in-house. If you’d brought on a full-time employee to handle the extra work, your costs would have increased even more—think salaries, benefits, training, and equipment.

And let’s not forget the time you’ve gained back. The hours you’re not spending on admin, customer service, or operational tasks are hours you can dedicate to higher-value work—building relationships, strategising, innovating, and leading your business. What’s that time worth to you?

The Bigger Picture

Instead of seeing a rising invoice as a negative, try shifting your perspective. That increase is a sign of momentum. It’s a reflection of your business’s success. It’s a natural progression that comes with growth.

Of course, it’s always worth reviewing your outsourcing arrangement to ensure you’re getting maximum value. But if the work being done is supporting your business’s expansion, generating more revenue, and keeping your operations running smoothly, then it’s money well spent.

A Different Way to Look at It

Imagine your business is a car. When you first start out, you might only need a small amount of fuel to get moving. But as you pick up speed and cover more ground, your fuel consumption increases. That doesn’t mean something’s wrong with the car—it means it’s doing exactly what it’s supposed to do. The same principle applies to outsourcing.

You wouldn’t expect to drive further while using the same amount of fuel, just like you can’t expect your business to grow without increased support. The key is making sure that the extra fuel (your outsourcing costs) is being put to good use and delivering the results you need.

Growing pains are a natural part of business, and increasing costs can sometimes feel uncomfortable. But if your bill is rising, it’s likely because your business is thriving. Rather than seeing it as an added burden, see it as a sign of success.

The key is to focus on the bigger picture. If outsourcing is allowing you to make more money, free up your time, and continue scaling, then it’s serving its purpose. And if that’s the case, then an increase in costs isn’t something to worry about—it’s something to celebrate.