February 18th 2023

< 1 minute read

Written by LiveLink
February 18th 2023
Reading Time: < 1 minute


Answering the phone with a smile might seem like a small thing and a little bit odd, but it can make a big difference in how the person on the other end of the line perceives you and the conversation you’re about to have.

Why should you smile when you’re on the phone?  This is why:

  1. It sets a positive tone: When you smile, your voice naturally sounds more welcoming and friendly. By starting the conversation off on a positive note, you’re more likely to build rapport with the caller and create a more pleasant experience for both of you.
  2. It can help you stay calm: Sometimes, answering the phone can be stressful, especially if you’re expecting an important call or dealing with a difficult customer. Smiling can help you relax and approach the conversation with a more level head.
  3. It shows that you care: By smiling, you’re sending a message that you’re attentive and engaged. Even if the person on the other end of the line can’t see you, they can hear the smile in your voice and may be more likely to trust you and feel heard.
  4. It makes you happy: Studies have shown that smiling, even if it’s forced, can have a positive impact on your mood and reduce stress. By answering the phone with a smile, you might just brighten your own day as well as the caller’s.

In short, answering the phone with a smile is a simple but effective way to improve your communication skills and create a more positive experience for yourself and the person on the other end of the line. So next time your phone rings, take a deep breath, put on a smile, and you will make a difference to someones day.  And how lovely is that.

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