What we do

Priority Desk: Dedicated Practice Management for your Healthcare Business

Your business. Your patients and clients. Your prospects. One dedicated contact keeping everything moving.

Running a busy business means there’s always something that needs your attention.

Emails. New enquiries. Cancellations. Diary gaps. Follow-ups.

And somehow, far too much of it still ends up back with you.

Priority Desk gives you one dedicated contact who gets to know your business, understands how you work and takes ownership of keeping everything moving.

We look after the patients and clients you have, engage with the prospective patients and clients you want and take care of the day-to-day tasks that would otherwise keep finding their way back to you.

What we do

What does Priority Desk include?

  • A single dedicated contact who knows your business and how you work
  • Proactive management of new enquiries and follow-ups
  • Inbox management and responses to routine requests
  • Appointment, cancellation and rescheduling support
  • Help filling diary gaps and making better use of your time
  • Knowledgeable support for your existing patients and clients
  • Fewer interruptions and less day-to-day admin for you and your team.

Less for you to manage. Better support for your patients and clients. More opportunities for your business.

What we do

Does everything still come back to you?

You might have a receptionist. You might have a practice manager. You might already have a team around you. But there’s still an awful lot going on behind the scenes. And when nobody has the time to take ownership, things get missed.

Prospective patients and clients don’t get followed up. Emails sit unanswered. Diary gaps stay empty. And you end up checking, chasing and dealing with things yourself.

That’s exactly why we created Priority Desk.

Your dedicated contact becomes someone who genuinely knows your business.

Someone who notices.

Someone who follows up.

Someone who gets on with it.

Because Priority Desk isn’t about giving you another person to manage. It’s about giving you someone who takes things off your plate.

Charlotte
Let's chat

Why LiveLink?

We’ve been supporting private healthcare businesses and small businesses for 15 years.

We understand that managing customer contact requires far more than answering a telephone or following a generic script.
We understand businesses, patients and clients and the importance of knowing when something needs your attention — and when it doesn’t.

We look after the patients and clients you have. We engage with the prospective patients and clients you want. And we give you one dedicated contact who knows your business and keeps everything moving.

Prices from £849 per month.

To enquire about Priority Desk,
get in touch

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