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Kirsty has a busy chiropody clinic based in Renfrewshire

The problem

Kirsty had already worked with a remote reception.  She left them as she was unhappy with their work.  Our challenge was to meet Kirstys’ expectations, but on the positive side, she knew how a remote reception worked, and understood how simple it is to set up.  Kirsty knew that she would miss calls and appointments if there was a gap in the service, so we had to work fast.

Kirsty’s challenge was to find a company that she could work with that understood the different treatments that were offered.  As well as three podiatrists, there’s a physio and an acupuncturist working from the clinic.

The approach

Cliniko was already set up and running.  As we are very familiar with Cliniko and have in-depth knowledge, any training by Kirsty was negligible saving her time.

We had an on-boarding session to collate information about the location, prices, cancellation policy, parking, payment methods. Kirsty set up the divert to the telephone number that we supplied. We were live and taking calls within 12 hours so the service moving from another provider was totally seamless.