Call Answering Service or Virtual Assistant?

Written by LiveLink
September 9th 2023

Call Answering Service or Virtual Assistant?

“What’s the difference?” If you’re looking for someone who can go off script and know what questions to ask to save you time, you need a Virtual Assistant.

Playing Phone Tag? Your VA will realise they need to get all types of contact info, including the best time to reach the caller.

Commitment Phobe? Your VA will use all their wiles to persuade the caller to book in and suggest all the options to suit their needs or budget.

Welfare Check. If a caller is complaining that they haven’t heard back from you, your VA will check in to find out if there’s anything more we can help you with.

Complaint?  If we can’t resolve the issue, your VA will do their best to calm the wind in their sails before you speak to them.

Remember, we’re dealing with a wide range of calls and issues across all industries, different minute by minute, so thinking ‘outside the box’ is our forte!

If you want someone who knows your business almost as well as you and is there year-round to support you or your Admin team, you need a virtual assistant