There are times when people say to me “Well, all you do is answer the phone, so what is the point of that?” My answer is, we don’t just answer the phone – we answer correctly (and there is a correct way!) and we always answer as if we’re really pleased to speak to them.… [Continue reading]
Do you have the right system for your clinic?
One of the single biggest benefits of using a clinical system is that it’s a one-stop shop for everything that you need to run your clinic. For example, all your appointments will be in one place. You’ll be able to do your invoicing directly off the system. It will provide you with management reports. Your… [Continue reading]
Is the weather stopping you earning a living?
When you’re running a busy clinic, a sudden snowfall can be an absolute pain. So much so, it can seriously damage your income and lifestyle. Even if it lasts for just a few days. What can you do to mitigate your losses. Whether it’s your patients that are unable to reach you, or you are… [Continue reading]
Never stop learning
Keep on learning! We had an interesting situation just today. We have a new client who is a physiotherapist. He contacted us and asked us if we would do his appointment bookings for him as a remote receptionist, which of course we said, “Absolutely.” He sent us the log-ins to his system, which is TM2.… [Continue reading]
What’s your value?
What’s the value? I’m going to be honest, I’m very confused this morning. A podiatry client that has seemingly cut off our service without any warning. I understand that some people just don’t ‘get’ it and that’s fine. What I don’t understand is why people think it’s OK just to stop something without any notice.… [Continue reading]
How Can Physiotherapy Up Your Game This Summer?
How can physiotherapy up your game this summer? Whether you are a professional athlete, amateur sports person or regular gym goer, physiotherapy can help you train longer. It can help you perform better and recover quicker. And especially as the sun is shining, why not take a look at how physiotherapy can make your favourite… [Continue reading]
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