How to recognize scam telephone calls

January 14, 2019 by LiveLink

Scam telephone calls – how to recognize them and how to deal with them Last week, I was invited to go onto a BBC radio show to talk about scam calls. I felt quite sick running up to the timeslot that I had, but by the time I’d done it, I thought, “Whoa, I want… [Continue reading]

A day of possibilities

January 9, 2019 by LiveLink

A Day Of Possibilities When I woke up this morning, I didn’t expect to be speaking on BBC Radio. It was definitely a surprise. The slot was booked for 9:50am and I spent the next 2 hours worrying myself stupid and thinking about ways I could get out of it. It was way out of… [Continue reading]

2019 Trends – do you agree?

January 2, 2019 by LiveLink

Business trends in 2019? What do you think? Lots of business owners love the bright shiny new stuff. I’m no different and have to work hard at resisting otherwise I’ll drive my lovely team insane. There will always be some great technological developments that are quite mind boggling. Things like Blockchain will be huge (like… [Continue reading]

All you do is answer the phone – don’t you?

July 2, 2018 by LiveLink

There are times when people say to me “Well, all you do is answer the phone, so what is the point of that?” My answer is, we don’t just answer the phone – we answer correctly (and there is a correct way!) and we always answer as if we’re really pleased to speak to them.… [Continue reading]

Do you have the right system for your clinic?

June 25, 2018 by LiveLink

One of the single biggest benefits of using a clinical system is that it’s a one-stop shop for everything that you need to run your clinic. For example, all your appointments will be in one place. You’ll be able to do your invoicing directly off the system. It will provide you with management reports. Your… [Continue reading]

Is the weather stopping you earning a living?

March 1, 2018 by LiveLink

When you’re running a busy clinic, a sudden snowfall can be an absolute pain. So much so, it can seriously damage your income and lifestyle. Even if it lasts for just a few days. What can you do to mitigate your losses. Whether it’s your patients that are unable to reach you, or you are… [Continue reading]