Knowledge

The Difference Between Business Growth and Profit Increasing small business profits doesn’t always mean finding more customers. There. We’ve said it. When business owners think about growth, the conversation usually…

We’ll Admit It. AI Made Us a Little Nervous. When your business has spent 15 years providing real, human support to other businesses, the sudden arrival of AI-powered receptionists and…

What Could Your Business Do With More Time? If you’re trying to save time in business, you probably look at the obvious things first. A quicker system. A shorter meeting.…

Busy Doesn’t Always Mean Productive Business productivity isn’t measured by how exhausted you are at the end of the day. And yet, somewhere along the way, being incredibly busy became…

When Did Business Become So Complicated? Simplifying business processes probably isn’t at the top of many business owners’ to-do lists. Usually, we’re doing the opposite. We add another piece of…

Your Customers Know More Than You Think Every day, customers ask businesses questions. They want to know how much something costs, whether you offer a particular service, what happens next…

Does Anyone Else Think September Feels a Bit Like January? There’s something about September. The holidays are ending. People are coming back to work. The diaries start filling up again.…

We All Know That Client… Customer retention for small businesses isn’t always about loyalty schemes, special offers or complicated strategies. Sometimes, it’s simply about remembering to look after the customers…

Great service isn’t only about what you sell. Sometimes it’s simply about making your business really easy for customers to deal with. Here’s a Question… When was the last time…

Staff taking summer holidays? Make sure your business keeps running, customers stay supported and opportunities aren’t missed while your team takes a break. Introduction August has arrived. Out-of-office replies are…